14:30

Presentation of the CAF 2017     

14:50

How us ideas happen?     

15:40

A look at the travel and tourism in Argentina     

16:10

Airlines and travel agents: adapting to the new rules     

16:55

COFFEE BREAK     

17:30

Wanderlust and the role of the travel agent     

18:00

Productivity Workshop: Using technology to win (simple tools that improve my attention)     

19:20

Presentation of the Corridor of the Coastal Ecoregion: Misiones, Corrientes, Formosa and Chaco.     

20:00

Welcome cocktail     

09:30

Interview: Rafa Nadal. A view from the world's leading receiver tourism market     

10:30

official opening     

11:30

COFFEE BREAK      

11:50

Workshop Design Thinking: thinking organization from innovation     

13:15

BREAK      

15:15

Stand Up: the adventures of the traveler     

15:40

Workshop: The key to success: Customer Experience ON / OFF from end to end     

17:00

COFFEE BREAK      

17:30

Workshop: "How to develop your own Customer Service at Walt Disney Style"     

19:00

Conclusions of CAF 2017     

19:15

Debate on current industry     

20:30

Gala Dinner. CAF 2017 Close